Workflow Overview
Step 1
Navigate to http://help.videoamp.com
Step 2
Click on the VideoAmp icon in the bottom right hand corner
Step 3
Under Create a Ticket, select your ticket type which are defined by the below:
General Inquiry: General questions you may have.
Onboarding: New campaign or onboarding request related to an existing campaign. i.e a request for new pixels or for a new campaign launch.
Media Assistance: Questions or concerns related to a VideoAmp Media campaign.
Reporting Assistance: Questions related to reporting that has been delivered.
Other
Step 4
Once you select your ticket type, you will be prompted to enter the following information:
Email: Your email address for ticket correspondence
Title: Subject of the request
Description: Description of the issue, inquiry or onboarding request
Client Name: Name of the client for the request (Advertiser, Agency, Platform, Publisher)
Priority: Level of urgency which is defined in our SLA guide.
Step 5
Select Create Ticket
A ticket will be created and sent to the VideoAmp HelpDesk team and you will receive an email confirmation
A VideoAmp support team member will respond to your request via email
For information on SLAs please see Helpdesk SLAs.